Tricho Salon & Spa Ann Arbor

I’m writing to make others aware about my disappointing experience at Tricho Hair Salon at Briarwood in Ann Arbor. I paid a professional price for highlights, expecting professional service, but did not get it. When I got home, I noticed hard dye stains on my skin around my hairline and ears. Despite repeated washing, the stains wouldn’t come off, showing a clear lack of care during the application. I took photos to document this unacceptable result. I called the salon to inform of this and was promised a manager would follow up, but later learned on a call that no manager was available. They suggested I return to “fix” it, but I was already an hour away, making this impractical. Their only response was a dismissive “sorry,” which didn’t address the issue. Paid $300. This reflects poorly on the stylist’s skill, staff’s customer service, and management’s oversight. I urge others to reconsider booking here, as the service and follow-up don’t match the professional price.

I absolutely love seeing Amelda here for highlights and haircuts. My hair has brassy undertones and she is always able to lift it while keeping the color golden and bright. She pays great attention to detail and I feel she really cares about her clients’ happiness and the health of their hair. Would absolutely recommend her!

I’ve been seeing my hair dresser since 2021, and I’ve never been the type to consistently follow up with only one hair dresses. She’s amazing, and I’m gatekeeping her name so I enjoy her for a while more lol. Overall, hair color and blow outs are so divine here.