The Spa at Four Seasons Hotel London at Park Lane

Very poor customer service and one I'm not used to experiencing at this level of hotel. It was only when I got up to leave and one of this persons colleagues who had been rude to myself and a friend then explained to him who I was that he chased after me apologising. Too late you should treat all your guests the same not for who they are. I will be using other hotels in the area in future.

I went for a hot stone massage, which was nice. But women, be advised of the men in areas you might not expect to find them, and in what is supposed to be a gender-segregated spa. There was a man in grey who walked through the waiting area outside the treatment room while I was in a bikini, having just come from the steam room and awaiting my massage - never seen this before. Then, when I left the treatment area after my massage, someone had put up a divider to split the female waiting area from the male waiting area. When I asked why this divider wasn't there before, I was told that the waiting area - by the treatment room, not the foyer - was for both men and women IN A SPA!!!! They said they put the divider up because there was a hijabi lady and wanted to give her privacy. They had no concern for my privacy because I wasn't wearing a hijab. Not very nice, is it?!

Divine experience - the spa (steam room, sauna, pool) was relaxing with lovely choice of essential oils in the steam room. The treatment (we got the winter package I think) of 2 hour treatment. The body scrub was insane, skin was soo smooth after. The wrapping was also lovely and the massage great!! I asked for emphasis on my back and she did just that and relieved the tension I had