i was very disappointed with the brazilian treatment. I bought the voucher from Groupon for £68 it was valued at £265.When the Groupon voucher was mentioned to book an appointment .The response was it's fully booked (we don't take anymore bookings, i tried all the branches same response!!!) When i've finally managed to book an appointment at watford branch the service was appalling, i was treated very badly ,i'v e been waiting for 2 hours to be seen.! The stylist was there but other customers without vouchers were given priority. I think that my stylist was a trainee, it wasn't a professional cut , neither the treatment was done properly . why are these vouchers sold if the customer is treated in this way .i wont recommend anyone to buy tthese vouchers and me personally i wont return to any ginger group salon after this bad experience.
The Ginger Group, Watford
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I am writing to give you feedback of a recent experience I had at the Ginger Group Watford branch. I was disappointed with my treatment. I bought the GroupOn Voucher (Hair cut, conditioning treatment & hair dye/highlights). On arrival, I was told that there was no record of my booking. After looking again, they found out that the booking was on a different name. Overall the service is not professional. My hair dye was not done properly and this could be clearly seen. I opted for a brown shade (lighter to my natural hair colour) and it turned out very similar to my natural hair colour! They hadn't informed me that it would not work. Not only this, the service was appalling. There was no friendliness or even attempting to make conversation. I would NOT recommend this branch to anyone, nor would I be willing to return to the salon.
Contact Details
104 High Street
Watford
WD17 2BW
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