Stella Nova Spa, Salon & Beauty Boutique | Downtown Charleston

I went in for gray root coverup and ended up with a very wide BLACK strip down my scalp. My base color when I came in was dark brown and the gray growth only about 1/8” long. You can see by the photos how bad it looks. When I expressed my displeasure at how dark and obvious the line was, I was told I could come back the next afternoon for highlights to break it up but it would be on a fit in basis with no time for a full blowdry. Seeing my hair in the daylight after I left was shocking. It looked awful. I texted the salon saying how bad it looked and my disappointment and was basically told it was because I didn’t get highlights to break it up. That is untrue. The stylist herself told me highlights shouldn’t be touched up each visit—every other. Not a single apology, not an explanation how dark brown coverage became jet black. Basically blowing off my concerns altogether. Very unprofessional and discourteous to blame the client. I was then told they’d refund the cost of the horrible root touch up and I could cancel my highlight appointment to “fix” the issue or come in and pay for the highlights —which were needed BECAUSE of how poorly my hair was done. Do not even entertain coming here. I work with the public and we would never ever treat a paying client in this fashion. Horrible experience and not one that will be repeated and I will be letting everyone know to avoid this place. No accountability taken for a poor job done

I’ve been seeing Sarah Vroon for 5 years now and would never go see anyone else. She’s always consistent and does an amazing job each time. She knows exactly how I like my hair and she’s so patient when doing it! This past weekend she came in on her day off before my birthday so that I could feel like myself again! She spent four hours doing my hair and I couldn’t be happier with it. The before and after photos speak for themselves. Can’t recommend her enough if you’re looking for someone that specializes in blondes!