Massage Envy

Came here for my first ever massage. It was absolutely amazing. Clean, quiet, ZEN, respectful, soothing. I’ll never go anywhere else. Rashonda and Erin are phenomenal!!!!

I get a random charge from massage envy, I scheduled one appt and canceled it within the cancelation policy on their website 3 months ago. I called first thing in the morning the guy I talked to couldn’t figure out why they charged my card said the manager would call me back. I call 4 separate times and get sent to voicemail each time. I finally get through to whom was the manager, I ask her why I got charged she says I no call no showed my appt. I’m telling her it was 3 months ago I never no called no showed, and the whole time she’s talking over me and then tells me I had an appt in June, I never scheduled with them again after the first one I canceled. So I’m telling her this so she goes “well which one is it!? You scheduled and canceled your appt or never scheduled one at all!? You’re contradicting yourself.” I then tell her again I canceled the one 3 months ago and didn’t schedule the June one. She then tells me that’s impossible because it was from my account. I know I never actually scheduled it. And then just kept rudely telling I no call no showed, by the end wouldn’t let me talk. All I wanted was a refund for them charging for something I didn’t do. I wouldn’t ever go there just from talking her to on phone, manager was VERY rude and condescending. And then the two different things from two different people is very shady. I personally will definitely never be making an appts at massage envy again

I have tried every Avenue I can think of to get Massage Envy in Billings, MT to cancel my membership. I am a traveling health care professional and usually work in large cities where it is relatively easy to get an affordable massage at any time or day. I signed a 6 month contract at Massage Envy in Billings, MT. The availability for a deep tissue massage was very limited, I was okay with this as Billings is a relatively small community. My problem is That I-cannot get them to terminate my contract. I have contacted them multiple times with assurances that the contract will be cancelled. 4 months later and I am still being charged, the employee today stated “ well we are under all new management”. I requested new manager to contact me and the employee stated that she is very busy but he would tell her. I am hoping that writing bad reviews on every social media platform will get them to actually spring into action and resolve this issue.