Rainspa - Place D'Armes at Place D'Armes Hotel
Services
Contact Details
About Rainspa - Place D'Armes at Place D'Armes Hotel
I was really looking forward to my facial and massage at the Rainspa Place D'Armes because the hotel itself is lovely. The room I stayed in was classic with nice hardwood floors, and the signage for the Rainspa looked promising. However, as soon as I stepped into the waiting room & reception area, the colour scheme was not quite right (lots of baby blue). My facialist was running late, so I was led to a hallway through reception and to a closet where I was given a tattered robe which was hanging in the wardrobe (the robe was literally distressed and ripped in multiple places!!). I was then led to one of two toilets - no, not a changing room, but a toilet where I had to change into the robe, and then I had to take all of my clothes and shoes and put it into a bank of lockers that was in the hallway...and the lockers did not have keys! Good thing I left my valuables in my room, otherwise I would have been even more stressed during my treatments...but seriously, no locker rooms? no key locks on the lockers? Ripped and distressed bathrobes? Not a great start.I was offered the chance to use the steam room upstairs since my therapist was runnning late, so I walked upstairs to a room that looked like a waiting room...sort of. The steam room was right there, but there were no visible hooks to put up my robe (where should I put it, i thought to myself...) And would I go in naked, or just in a towel, or both...but no place to leave anything, so I decided not to even attempt it. Went back to reception which had a lot of traffic, so I felt a bit weird sitting in my robe while people were popping in & out...not an ideal waiting area (I never understand why some spas do not separate reception from a treatment waiting area - it seems so straightforward!). Plus, when I initially walked in, the woman at reception announced loudly what treatments I was about to have, so all my new friends at reception knew I was having a massage and facial...good thing I was not having something more exotic, or potentially embarrassing.My facial, when it finally came about, was OK. The therapist was from Morocco, and spoke no English so I spoke to her in my broken French. The treatment rooms felt unluxurious I must say...and the facial was forgettable, although my skin felt quite hydrated and the results were good. My massage was very weird...I had asked for a deep tissue massage, but the therapist who said although she typically gives deep tissue, she was not told my reception that it was to be a deep tissue massage, and that this would cost two Canadian dollars more...and she told me this 2 or 3 times. I believe her name was Isabelle or Isabella. She was a really nice woman who had some really interesting things to say, but in the end the massage was rushed and I had to change rooms after my facial which added some additional complexity to the matter. I guess the entire experience from start to end was just so haphazard and frayed (much like my robe), that in the end I was kind of happy it was over. Only because of the delays, it took a whole lot longer than I had hoped.The prices are high, but the facilities and the overall experience felt not up to the expectations. Shame
Special Offers
There are no special offers currently listed with this salon.
Latest Reviews
There are no current reviews listed for this salon.